anko ph Privacy Policy

1 Introduction

anko ph is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Policy applies to all personal data collected through the anko ph website, mobile platform, customer support channels, and any other touchpoints through which you interact with us. By registering an account or using the anko ph platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

anko ph processes personal data in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

2 Data We Collect

anko ph collects the following categories of personal data:

• Identity data: Full name, date of birth, nationality, government-issued ID number, and copies of identity documents submitted for KYC verification.
• Contact data: Email address, mobile number, and residential address.
• Account data: Username, encrypted password, account preferences, and communication history with our support team.
• Financial data: Payment method details (e.g., GCash account reference, bank account details), transaction history, deposit and withdrawal records.
• Gaming data: Betting history, game session data, bonus usage, and responsible gaming tool settings.
• Technical data: IP address, device type, browser type and version, operating system, and session logs.
• Usage data: Pages visited, features used, time spent on the platform, and click-through data.
• Marketing data: Your preferences regarding receiving promotional communications from anko ph.

3 How We Collect Data

anko ph collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Data collected automatically when you use the platform, including cookies, server logs, and analytics tools that record technical and usage data.
• Third parties: Data received from payment processors, identity verification service providers, fraud prevention services, and analytics partners in connection with your use of the platform.

4 How We Use Your Data

anko ph uses your personal data for the following purposes:

• To create, verify, and manage your anko ph account.
• To process deposits, withdrawals, and other financial transactions.
• To comply with KYC, anti-money laundering (AML), and other regulatory obligations applicable to online gaming operators in the Philippines.
• To provide customer support and respond to your enquiries.
• To detect, investigate, and prevent fraud, cheating, and other prohibited conduct.
• To personalise your experience on the platform, including game recommendations and promotional offers.
• To send you service-related communications, including account notifications and security alerts.
• To send you marketing communications where you have opted in to receive them.
• To monitor and enforce responsible gaming obligations, including age verification and self-exclusion management.
• To analyse platform usage and improve our products and services.

5 Legal Basis for Processing

anko ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

6 Sharing Your Data

anko ph does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya/Maya, and Philippine bank partners require transaction data to process deposits and withdrawals on your behalf.
• Identity verification providers: Third-party KYC and AML compliance services that assist us in verifying your identity and meeting regulatory obligations.
• Technology and hosting providers: Service providers who host and maintain the anko ph platform infrastructure under strict data processing agreements.
• Analytics providers: Aggregated and anonymised usage data may be shared with analytics partners to help us understand platform performance.
• Regulatory and law enforcement authorities: Where required by Philippine law, court order, or regulatory directive, we may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), or other competent authorities.
• Fraud prevention services: Data may be shared with fraud detection partners to protect the integrity of the platform and the safety of all players.

All third parties with whom anko ph shares personal data are required to handle that data in accordance with applicable data protection laws and our contractual requirements.

7 Data Retention

anko ph retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
• Gaming and betting history: Retained for a minimum of three (3) years from the date of each session or transaction.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its retention, anko ph will securely delete or anonymise it.

8 Security Measures

anko ph takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction, including:

• SSL/TLS encryption for all data transmitted between your device and the anko ph platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication options available to all registered players.
• Monitoring systems to detect and respond to suspicious activity and potential data breaches.

While anko ph takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, anko ph will notify you and the relevant authorities in accordance with applicable law.

9 Cookies & Tracking

anko ph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how the platform is used.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional cookies: Remember your preferences and settings to provide a more personalised experience, such as language and display preferences.
• Analytics cookies: Collect anonymised data about how players use the platform, helping us identify areas for improvement.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and platform activity, where you have consented to receive marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the anko ph platform.

10 Your Rights

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights in relation to your personal data held by anko ph:

• Right to be informed: The right to know what personal data we collect and how it is used — which this Policy fulfils.
• Right of access: The right to request a copy of the personal data anko ph holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer via the contact details in Section 13. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11 Children's Privacy

The anko ph platform is strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and return any deposited funds to the source payment method. If you believe a minor has registered on the anko ph platform, please contact us immediately so we can take appropriate action.

12 Changes to This Policy

anko ph reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. The "Last updated" date at the top of this Policy will always reflect the most recent revision.

Your continued use of the anko ph platform following notification of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the anko ph platform interface
• Response Time: Within 30 days for data rights requests; under 24 hours for general privacy enquiries

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.